Refund policy.

Get Tickets is a platform. The venue is the seller and the merchant of record for your purchase — the payment goes to the venue’s own account, and the contract for the event or the voucher is between you and them. Get Tickets acts as their agent in taking the payment and issuing the ticket.

That matters for refunds: the venue decides, not us. We can only process what the venue asks us to.

Tickets are non-refundable and non-transferable once bought, except where the event is cancelled.

If the event is cancelled and not rescheduled, you are refunded in full, including the booking fee. You do not need to ask — the venue issues it.

If the event is rescheduled, your ticket moves to the new date and stays valid.

Outside cancellation, a refund is entirely at the venue’s discretion. If they agree to one, the booking fee is not included and is not returned. That fee pays for taking the payment and issuing the ticket, and that work has already been done.

Online purchases often carry a 14-day right to change your mind. That right does not apply to tickets for an event on a specific date — leisure services tied to a particular date are excluded from it under Irish and EU consumer law. This is why the position above is stricter than you may be used to when buying goods online.

Nothing on this page removes or limits your rights under Irish consumer law, including the Consumer Rights Act 2022. If the service you paid for is not delivered, you are entitled to a remedy regardless of what this policy says. If you believe that applies to you, contact the venue first — and us if you cannot reach them.

A refund goes back to the card used for the original payment. There is no other route — we cannot pay it to a different card or by transfer. Depending on your bank it usually appears within five to ten working days.

Gift vouchers bought through this platform are valid for five years from the date of issue, meeting the minimum set by the Consumer Protection (Gift Vouchers) Act 2019.

A voucher carried over from a venue’s previous system keeps the expiry date it was originally issued with, which may be shorter. The date on your voucher is the one that applies.

Expiry does not entitle you to a refund, but a voucher inside its term can always be spent.